JOB TITLE: PUBLIC ENGAGEMENT ASSISTANT (INTERN)
MANAGER: PUBLIC ENGAGEMENT MANAGER
CONTRACT: ONE-YEAR FULL-TIME CONTRACT
WHO WE ARE
The Irish Heart Foundation (IHF) is the national charity dedicated to
fighting heart disease and stroke. Our mission is to play a leading
role in improving the cardiovascular health of people living in
Ireland, prevent heart disease and stroke, advocate, save lives and
transform recovery.
THE OPPORTUNITY
We are looking for a creative, highly motivated, passionate
self-starter to join our Fundraising Team. The ideal person will be a
natural fundraiser and people person who is able to hit the ground
running and work with colleagues in the Fundraising Team and across
the organisation on exciting campaigns and projects over the next
**Apply on the website** months. This role will be of interest to
someone who is looking to get a foothold in fundraising in the charity
sector and is passionate about helping people affected by heart
conditions and stroke.
As this area is rapidly changing there will on-site learning and
training opportunities for the successful candidate.
THE ROLE
As Public Engagement Assistant / Intern, you will work closely with
colleagues on a range of campaigns and projects including Love Run,
Ring of Kerry Charity Cycle, Jump in July and you will assist the
fundraising team in developing and maintaining relationships with our
many volunteers. Reporting to the Public Engagement Manager, you will
help develop a meaningful journey for Irish Heart Foundation
supporters.
WE WOULD LIKE TO MEET YOU IF YOU ARE:
* A friendly, warm, empathetic person with an interest in the charity
sector who enjoys working in a team but can also work independently.
* A great communicator who has an excellent written and verbal
communication skills.
* An organised administrator who is good at managing more than one
task at the same time and has very strong attention to detail and
ability to meet deadlines and targets.
* A self-starter with the ability to learn detailed processes and
implement. To problem solve and create efficiencies when possible.
KEY RESPONSIBILITIES
* Taking a creative role in campaign planning and management, using
own initiative to identify opportunities and targets for new or
underperforming areas.
* Being in regular contact with our supporters, making calls to
volunteers to enlist their support for future events and engage them
in the work we are doing,
* Prioritising updating of IHF database to ensure there is
continuity in our customer relationship Management
* Responding to queries in a timely fashion, these will include
wedding favours, local events / collections, marathons and other
physical activity events that people may want to fundraise around.
* Ensuring fundraisers are thanked for their contributions at the
end of their campaign
* Where possible ensuring our fundraisers and volunteers successes
are shared through traditional and social media
* Monitor telephone, mail and email communications and dispatch all
communications to the relevant personnel in line with company
procedure
* Track income, reconciliation with accounts and batching for
fundraising events in our remit
SKILLS AND EXPERIENCE REQUIRED
_Education_
* A qualification in a related discipline is desirable but not
essential.
_Skills_
* Have a clear understanding of the important work the Irish Heart
Foundation is doing
* Experience working with MS office (work, excel, etc.)
* Experience with a CRM data base would be an advantage
* Excellent organisational skills
* Exceptional attention to detail
* Excellent writing and editing skills
* Ability to prioritise, plan and organise own workload and to work
to multiple deadlines
* Ability to handle enquiries and complaints appropriately and
sensitively
* Excellent communication and people skills
* Commitment and flexibility
_Experience (desired, not essential)_
* Ideally have experience in some customer interfacing role
_The above is a guide to the nature of the work required. It is not
wholly comprehensive or restrictive. This job description will be
reviewed in line with business needs._
_This is a full-time role, Monday to Friday. The role is based in the
Irish Heart Foundation?s offices in Rathmines, Dublin. Currently
staff are working remotely and the successful candidate will be
supported to work remotely initially according to public health
guidelines._
To apply please provide an up-to-date curriculum vitae and a cover
letter outlining how you suit the post by email to Siobhan Browne, HR
Consultant Email: **Apply on the website**
The closing date for this position is Friday May **Apply on the
website**st at 5pm.
_THE IRISH HEART FOUNDATION IS AN EQUAL OPPORTUNITIES EMPLOYER. THE
IRISH HEART FOUNDATION HAS A NO SMOKING POLICY. EMPLOYEES ARE NOT
PERMITTED TO SMOKE WHILST UNDERTAKING ANY DUTIES ON BEHALF OF THE
FOUNDATION._
We need : English (Good)
Type: Permanent
Payment:
Category: Health
